How to Contact Us

Learn how to reach out to our team!

David Andrade avatar
Written by David Andrade
Updated over a week ago

There are two main ways to reach the Autodesk Fusion Operations Support team for help:

  • Live-Chat

  • Email

Both the support via live-chat and email are available in the two following schedules:

  • 10:00 AM GMT (5:00 AM EST) to 1:00 PM GMT (8:00 AM EST)

  • 2:00 PM GMT (9:00 AM EST) to 12:00 AM GMT (7:00 PM EST).

Live-Chat Feature

When entering through the back-office view you have the option to reach us through our Live-Chat feature by clicking the chat button in the bottom right corner.

By pressing this button you can quickly send us a message (our reply time is under 5 minutes) or search for one of our Help Center articles related to your issue.

Email

You can reach our support team with your question by emailing us at fusionoperations.support@autodesk.com, our reply time here is the same as in the Live Chat feature (under 5 minutes).

You can also directly contact your account Manager by email and he will help you or forward your question to our Support team.

Need help? Request a Fusion Operations expert to contact you here.

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