There are two main ways to reach the Autodesk Prodsmart team for help regarding Autodesk Prodsmart :
When entering through the back-office view you have the option to reach us through our Live-Chat feature by clicking the chat button in the bottom right corner.
By pressing this button you can quickly send us a message (our reply time is under 5 minutes) or search for one of our Help Center articles related to your issue.
You can reach our support team with your question by emailing us to firstname.lastname@example.org, our reply time here is the same as in the Live-Chat feature (under 5 minutes).
You can also directly contact your account Manager by email and he will help you directly or forward your question to our Support team.
Both the support via live-chat feature and email are available until 12:00 AM GMT (7:00 PM EST).
Need help? Request a Prodsmart expert to contact you here.