How to Contact Us
Learn how to reach out to our team!
David Andrade avatar
Written by David Andrade
Updated over a week ago

There are two main ways to reach the Autodesk Prodsmart team for help regarding Autodesk Prodsmart :

  • Live-Chat

  • Email

Live-Chat Feature

When entering through the back-office view you have the option to reach us through our Live-Chat feature by clicking the chat button in the bottom right corner.

By pressing this button you can quickly send us a message (our reply time is under 5 minutes) or search for one of our Help Center articles related to your issue.


You can reach our support team with your question by emailing us to, our reply time here is the same as in the Live-Chat feature (under 5 minutes).

You can also directly contact your account Manager by email and he will help you directly or forward your question to our Support team.

Both the support via live-chat feature and email are available until 12:00 AM GMT (7:00 PM EST).

Need help? Request a Prodsmart expert to contact you here.

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